Date - Sep 13, 2017
Time - 11:30 – 14:00
Venue - Newcastle TBC
Communicating with your customers is probably second nature, but how actively does your organisation listen – and what more could you do to strengthen your customer relationships?
What do customers really think about your service?
Does your organisation ‘actively listen’ and engage with customers, so that you build lasting relationships?
How can you convert customers into advocates for your brand?
Through this interactive session, Jacquie Potts - Director, Marketwise Strategies will help you to explore and understand:
Jacquie Potts BA(Hons), MA, DipM, CMRS, FCMI, MCIM, Chartered MCIPD
Jacquie is Managing Director of strategic market research company Marketwise Strategies Limited, which she founded in 2000 after a career in consultancy, higher education and the engineering industry.
Marketwise Strategies specialises in in-depth, bespoke research that:
The company works mainly with knowledge-focused organisations: including universities, professional bodies, technology companies and the public sector. Based in Newcastle upon Tyne, it serves numerous clients in London and delivers research internationally.
11:30 am – Registration and refreshments
12 noon – Main presentation and activity
1:00 pm - Lunch and networking
1:30 pm – Service Network Update
2:00 pm - Event Close
Please note agenda is subject to change
The event is free to members of Service Network and non-members can attend for £50+VAT (&fees).
To find out more about becoming a member of Service Network visit the membership page or contact the team on 0191 516 4400 or firstname.lastname@example.org. For a limited period of time non-members paying to attend an event and wishing to join Service Network will have the event cost (£50) deducted from their annual membership fee.