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Rights and responsibilities

A service user has both rights and responsibilities. The service provider has an obligation to make each of these clear to the service user. This page will provide information about what to expect as well as information on confidentiality and sharing of information.

Service users' charter on rights and responsibilities

A service user has the right to:

  • Assessment of individual need (within a specified number of working days)
  • Access to specialist services (within a maximum waiting time). And the right of immediate access on release from prison
  • Full information about treatment options and informed involvement in making decisions concerning treatment
  • An individual care plan and participation in the writing and reviewing of that care plan
  • Respect for privacy, dignity and confidentiality, and an explanation of any (exceptional) circumstances in which information will be divulged to others
  • The development of service user agreement, specifying clearly the type of service to be delivered and the expected quality standards
  • The development of advocacy
  • An effective complaints system
  • Information about self-help groups and user advocacy groups

A service user’s responsibilities to the service provider includes

  • Observing “house rules” and behavioural rules, as defined by the service (e.g. not using alcohol or drugs
  • Specific responsibilities within the framework of a care plan or treatment contract (e.g. keeping appointment times and observing medication regimes)

SCODA (Standing Conference on Drug Abuse)

National Drug Treatment Monitoring System (NDTMS)

Information for Clients/Patients

The NDTMS system involves collecting information about the type of treatment you receive from a treatment agency.  Sometimes you may be seen by more than one agency. Consequently, to avoid duplication of reporting, NDTMS may share a minimal amount of information about you between the agencies from whom you may have received treatment. It is managed nationally by the National Treatment Agency for Substance Misuse (NTA), the NHS body responsible for collecting drug and alcohol data and for overseeing drug misuse treatment in England.

  • The treatment service ask you for information so that you can receive proper care and treatment.
  • They may keep your information, together with details of your care, because it may be needed if we see you again.
  • You have the right to apply for access to any records kept about your health.
  • Sometimes this treatment service may need to share certain information (for example on the outcome of your treatment) with other treatment services involved in your care, and as part of your continuous treatment journey.
  • The sharing of sensitive personal information is strictly controlled by law. Anyone who receives information from the agency is also under a legal duty to:

      - only use the information for the purposes you have agreed to

      - keep the information strictly confidential.

  • For more information, see the "About Confidentiality" document available at the end of this page

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Roweena Russell, E: roweena@hiwecanhelp.com , T: 079 57 57 6305
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