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we're here to help people whose lives are affected by drugs

Service user charter

Service providers should have a charter; this should be on display for service users to see. A charter will tell you what to expect from a service and what the service expects from you, this will include how you can get involved in developing the service or providing feedback.

As a drug treatment service user/client, you should expect to receive:

  • A comprehensive assessment within a specified number of days
  • Access to any treatment service within three weeks
  • Full information about all treatment options
  • An individual care plan, which you are involved in developing and reviewing
  • You should be given a copy of your care plan
  • Respect for your privacy and dignity
  • Confidentiality and an explanation of any circumstances where information might be given to others without your specific consent
  • An opportunity to get a second opinion on your treatment from a GP
  • User involvement, with opportunities to have input into the development of the treatment service
  • An easily accessible and effective complaints system

EATA Manifesto Pathways to Recovery


1: foster independence* in the individual from the outset of treatment towards
social well-being and away from social management. Our aim is to integrate
treatment for the individual as part of community reintegration and family life.
(*independence from drugs, alcohol and state benefits).

2:  instil absolute integrity & accountability in researching and disseminating
the evidence base for programmes, methods and models.

3: have courage – we accept that courage is needed to promote a policy of
recovery in a climate that can be hostile to drug users, and is often polarised
and protectionist. We applaud courage in leadership among the recovery
champions who include supportive politicians and professionals, as well as
recognising the courage required by those individuals who choose recovery
goals, has to become part of our ethos.

4: value people. We will recognise the value of service users who find recovery
and engage them to help others through mentoring support programmes,
testimonials and appropriate publicity. The role of the family will be
understood and nurtured and those in recovery will be enabled to support
themselves and their families in a sustained way. Professionals should
challenge stigma and ignorance whilst recognising those in recovery and
service users can fill a valuable role in society.

5: be open to transformational change. The culture of substance
misuse treatment requires a deeper understanding of what is
possible for the user. We must also promote best practice in commissioning
and service delivery to meet new recovery and reintegration objectives.8

6:  place success for people above successful process. Funding must
be linked to outcomes not processes (such as the completion of
assessment reports).

7: inspire and motivate the workforce. Encourage the development of
professional workers. People who work in the field are our strongest

Read more about the manifesto in the supporting documents section.

Get the most from treatment

When starting treatment there can be a lot to take in, you can have a look in the treatment section on this site to find out more about what is involved.  Using this section can help you and your family understand what to expect. Never be afraid to ask if you are not sure of something that a worker has said, you have taken an improtant step, look at your options and get the most from your treatment. 

You can also sign up to the hi discussion groups to share your experiences and make useful suggestions about how to improve treatment for others.  


Roweena Russell, E: , T: 079 57 57 6305
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