You aren't signed in Sign in or Create your account

we're here to help people whose lives are affected by drugs

Rights and responsibilities

A drug service user has both rights and responsibilities. The service provider has an obligation to make each of these explicit to the service user.

Service users' charter on rights and responsibilities

A service user has the right to:

  • Assessment of individual need (within a specified number of working days)
  • Access to specialist services (within a maximum waiting time). And the right of immediate access on release from prison
  • Full information about treatment options and informed involvement in making decisions concerning treatment
  • An individual care plan and participation in the writing and reviewing of that care plan
  • Respect for privacy, dignity and confidentiality, and an explanation of any (exceptional) circumstances in which information will be divulged to others
  • The development of service user agreement, specifying clearly the type of service to be delivered and the expected quality standards
  • The development of advocacy
  • An effective complaints system
  • Information about self-help groups and user advocacy groups

A service user’s responsibilities to the service provider includes

  • Observing “house rules” and behavioural rules, as defined by the service (e.g. not using alcohol or drugs
  • Specific responsibilities within the framework of a care plan or treatment contract (e.g. keeping appointment times and observing medication regimes)

SCODA (Standing Conference on Drug Abuse)

Supporting Documents