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we're here to help people whose lives are affected by drugs

Service user charter

Service providers should have a charter; this should be on display for service users to see. A charter will tell you what to expect from a service and what the service expects from you, this will include how you can get involved in developing the service or providing feedback.

As a drug treatment service user/client, you should expect to receive:

  • A comprehensive assessment within a specified number of days
  • Access to any treatment service within three weeks
  • Full information about all treatment options
  • An individual care plan, which you are involved in developing and reviewing
  • You should be given a copy of your care plan
  • Respect for your privacy and dignity
  • Confidentiality and an explanation of any circumstances where information might be given to others without your specific consent
  • An opportunity to get a second opinion on your treatment from a GP
  • User involvement, with opportunities to have input into the development of the treatment service
  • An easily accessible and effective complaints system